Terms And Conditions

Cancellations

We understand that sometimes plans change, and we will do our best to accommodate any necessary cancellations. However, in order to protect our business and ensure that we are fairly compensated for our time and expenses, we have the following cancellation policy in place:

- Cancellations made more than 30 days before the scheduled event will be eligible for a credit note to use at an alternative date.

- Cancellations made within 48 hours of the scheduled event will not be eligible for a refund or credit note.

We reserve the right to cancel or reschedule hikes due to inclement weather, safety concerns, or other unforeseen circumstances. In such cases, we will make every effort to reschedule the hike for a mutually agreeable date. In these circumstances, a credit note will be offered. No refunds will be made if a client cancels as a result of weather conditions. Trekking Tom Experiences are not liable for any other transport or accommodation costs that you may have accrued.

Risk and Liability

Trekking Tom Experiences takes all reasonable measures to ensure your safety during an event. Please note that these outdoor activities involve risk and have a danger of personal injury or death. Anyone taking part in these events shall be aware of these risks and agree to be responsible for their own actions and involvement. Any concerns or questions should be raised with the guide leader. Clients are responsible for ensuring that they are medically and physically capable of completing the hike and should notify the guide or company of any health concerns or medical conditions in advance. If the guide or company determines that a client is not physically capable of completing the hike, or poses a safety risk to themselves or others, they may be asked to cancel their reservation and will not be eligible for a refund.

At all times during the event, clients must abide by the authority of the guide. If a client commits any illegal act or, in the reasonable opinion of the guide, the client's behaviour is dangerous (to themselves and/or others), disruptive, threatening or otherwise, or if the client is under the incidence of drugs or alcohol we reserve the right to terminate your participation in the event without any liability on our part.

Parental Responsibility

Children under the age of 18 are only accepted by prior agreement on our events. Any people under the age of 18 must be accompanied by their own parents or legal guardians who agree to take full responsibility for their actions, safety and supervision of them at all times. By agreeing to these terms you confirm your child has the relevant fitness and/or experience to participate in these events and that you accept the risks for your client and give consent for them to take part.

Dogs

We may not always be able to accept dogs during our events, therefore, if you wish to bring your dog on an event please contact us prior to booking. Clients will take full responsibility for the safety and supervision of their canine companions.

By booking a guided hike with us, clients acknowledge and agree to these terms and conditions.