Privacy Policy

Who are we

• Trekking Tom Experiences

Information we collect from you

We supply forms on our website to collect enquiries regarding our services which ask you for information including your name, email, telephone details and how we can help you. You may also contact us via the telephone and provide personal information.

We automatically collect technical information from your website visit including your IP address, browser, operating system, pages you visit. This does not contain personal information.

What we do with the information

For information you supply to us via the website forms - we will contact you solely in relation to your enquiry. We use your personal data to communicate with you and to provide you with our services.

For technical data which is collected automatically - we use this information for internal operations including troubleshooting, data analysis, testing, research, statistical and survey purposes. Again, this information is anonymous and does not contain personal information.

How we receive and store this information

We receive enquiries from our website in an email which is handled by our website provider - Way Fresh. More information on how they handle their data can be found on their own website at: https://www.wayfresh.co.uk/privacy-policy/

If you accept the quotation and become a customer this information is held in-house and is stored in a spreadsheet. We use password protection and limit the number of people who have access to it. We keep your data for up to three years.

If you do not become a customer we keep your data for up to one year; in case you would like to go ahead with the work at a later date.

Technical information is collected, stored and reported to us using Google Analytics.

Customer requests

If you are a Serene Child Consultancy customer you may request to see the information we hold relating to you, free of charge. We can also amend or delete this data on your request.

Third parties

We will never sell or exchange mailing lists of customer information.

• Way Fresh (UK) - www.wayfresh.co.uk - Supplys and manages our website and provides our booking form which sends bookings to us by email.
• Google Analytics (USA) - analytics.google.com - Collects anonymous technical data from website visitors and shows us reports of page views, unique visitors, referrals to help improve our service.

Cookies

Our website uses "cookies" to track visitors on our website to help us better understand how they use it. These cookies do not contain or pass any personal, confidential or financial information or any other information that could be used to identify individual visitors. Please note that you are free to refuse cookies.

The majority of web browsers (including Firefox, Internet Explorer, Google Chrome, Opera and Safari) will allow you to block cookies from being installed on your device, or delete selected or all cookies currently installed on your device, via your browsing settings. Depending on your browser, further information can be obtained via the following websites: Firefox, Internet Explorer, Google Chrome, Opera or Safari. Mobile phone users may have to refer to their handset manual for details on how to block or delete cookies using their mobile browser. Please be aware that restricting the use of cookies may impact on the functionality of our website.

For more information on deleting or controlling cookies we recommend www.AboutCookies.org.uk.

Social media platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate in are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Visitors are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Visitors are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.